Frequently Asked Questions (FAQ)

1. What are the delivery times?

We typically deliver within 3 to 7 business days depending on your location. Express delivery options are also available.

2. Which countries do you deliver to?

We deliver to Ivory Coast, France, USA, Canada, Morocco, West and Central Africa, as well as to countries neighboring France and England.

3. Can I track my order?

Yes. Once your order has shipped, you will receive a tracking link via email or SMS.

4. What payment methods do you accept?

We accept payments by credit card, PayPal, Orange Money, MTN Money and other local methods depending on your country.

5. Can I modify or cancel my order?

If your order has not yet been shipped, you can modify or cancel it. Contact us as soon as possible via our contact page.

6. Are the products guaranteed?

Yes, all our products come with a 15-day money-back guarantee. You can request a return if you are not satisfied.

7. Do you offer discounts or promo codes?

Yes! Subscribe to our newsletter or follow us on social media to stay up-to-date on our special offers.

8. I have another question, what should I do?

Contact our customer service via our contact form, WhatsApp, or email. We will respond within 24 hours.